Refund policy

Thank you for purchasing our products! We hope you have been enjoying our shopping experience.

At Lorvelife, we are committed to providing our customers with the highest quality products and services. If you are not satisfied with a purchase, we offer a money-back guarantee. 

Please contact service@lorvelife.com within: 3 days of delivery
Ship items back within 28 days of delivery. 
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

The following items can’t be refunded
Because of the nature of these items, unless they arrive damaged or defective, a refund can’t be accepted for:
 – Custom or personalized orders
 – Items on sale

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please allow 14 days from the receipt of your item to process your refund.

Please note that
– Refunds do not include shipping costs, bank or credit card charges, customs duties or any other fees.
– A 15% restocking fee of the original product price will be charged for all returns. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please be advised that handmade products may have imperfections, which will not be classified as defects. Please read the product description carefully before you purchase.

 *Kindly Reminder: The address on the package is not approved as the return address. Packages returned without a return address authorized by customer service representatives and lost packages will not be refunded or exchanged.

 

If you have any questions, please feel free to contact us via

Email: service@lorvelife.com

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Orders can be canceled by the customer before shipping.