Return Policy

Thank you for purchasing our products. We hope you have enjoyed your shopping experience with Lorvelife.

At Lorvelife, we are committed to providing our customers with high-quality products and service. If you are not satisfied with your purchase, we offer a return and refund process subject to the conditions below.

Return Timeframe

Please contact us at service@lorvelife.com within 3 days of delivery.

Items must be shipped back within 28 days of delivery.

To be eligible for a refund, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging.

Items That Cannot Be Refunded

Because of the nature of certain items, returns and refunds cannot be accepted unless the item arrives damaged or defective.

Custom or personalised orders
Digital downloads
Sale items

Refund Processing

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 14 days from receipt of the returned item for your refund to be processed.

Please Note

Refunds do not include shipping costs, bank charges, credit card charges, customs duties or any other related fees.
A restocking fee equal to 15% of the original product price will be charged for all returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Handmade products may contain minor variations or imperfections. These characteristics are part of the handmade process and will not normally be classified as defects.

Please read the product description carefully before placing your order.

Kindly note: the address shown on the original package is not an approved return address.

Packages returned without a return address authorised by our customer service team, as well as lost return packages, will not be refunded or exchanged.

Return Shipping Costs

If the return is caused by the customer, the customer is responsible for the return shipping fee. The exact fee will depend on the courier or postal service selected.

If the goods received are damaged or incorrect due to an error on our part, the customer will not be required to pay the return shipping fee.